WHIPS

If Your Plans Change

Life happens—we get it. If you need to cancel or change your booking, just let us know as soon as you can. We often have waiting lists, so the earlier you tell us, the better chance we have of filling your spot.

• More than 7 days notice? Full refund, no problem.

• Need to swap dates? We can help with that up to 24 hours before the tour.

• Within 24 hours? Unfortunately we can't offer refunds or date changes at this point.

Please Arrive Early

Tours start on time—please arrive 5-10 minutes early so you don't miss the group departing. Our guides can't delay the start for late arrivals, and if you miss the tour departure, we won't be able to offer a refund or reschedule.

Weather & Other Disruptions

WHIPS can't be held liable for cancellations due to circumstances beyond our control—things like severe weather, government restrictions, natural disasters, or major city disruptions. If this happens, we'll work with you to reschedule or refund where we can.

Weather Policy

Edinburgh weather is famously unpredictable—our tours run rain or shine. We only cancel when conditions become unsafe for participants or guides.

When we cancel: Tours may be paused, rerouted, or cancelled in cases of severe weather warnings issued by the Met Office, including:

• Severe storms or lightning

• High winds (amber or red warnings)

• Heavy snow or ice

• Flooding

• Other conditions that compromise safety

Weather-related cancellations are at the discretion of WHIPS guides and staff. If we cancel due to unsafe conditions, you'll receive a full refund or the option to reschedule.

Dress for Scottish Weather

Edinburgh's weather can change quickly—please dress appropriately:

• Rain expected? Waterproof jacket and sturdy, waterproof footwear

• Cold weather? Warm layers, hat, gloves

• Wind forecast? Windproof outer layer

• Any season: Comfortable walking shoes with good grip

Being properly dressed makes an enormous difference to your comfort on the tour. It's your responsibility to check the forecast and prepare accordingly.

Your Safety

If conditions deteriorate during a tour, our guide may pause, reroute, or end the tour early for safety reasons. In these cases, we'll work with you to reschedule or provide a partial refund depending on how much of the tour was completed.

Group Size

Our tours are deliberately small—maximum 10 people—to create an intimate, engaging experience where everyone can hear clearly, ask questions, and connect with Edinburgh's stories. Whether you're exploring solo or with friends, you're welcome.

Minimum Numbers

We run tours with as few as 2 participants.

Rare Cancellations

In rare cases, tours may be cancelled due to guide illness, safety concerns, or unforeseen operational issues. If this happens, we'll offer you a spot on another tour or provide a full refund—your choice.

Families & Young People

We design our tours for ages 12 and up, but we've had younger history enthusiasts join us and thoroughly enjoy themselves. If your child loves stories and exploring cities, they're welcome to come along.

Under 13s: Free entry, but must be accompanied and supervised by a parent or guardian (one child per paying adult).

A heads up: Our tours are around 2 hours of walking and storytelling. Some younger kids thrive on this; others get restless. You know your child—trust your judgment!

Content concerns? Wondering if a particular tour covers topics you'd rather avoid with younger ears? Drop us a message and we'll give you the details.

Carers

Carers attend free of charge when accompanying visitors who require support.

Simply book your ticket through our website, then email us at info@whipstours.com to let us know you'll be bringing a carer. No separate booking needed.

Kindly bring your carer status ID when visiting.

Route Information

Our tours involve 2 hours of walking on Edinburgh's cobbled streets and pavements, with 14 stops. There are few places to rest along the route.

Questions?

If you have questions about accessibility, need specific information about the route, or want to discuss any support we can provide, please contact us at info@whipstours.com. We're happy to help.

Absolutely. We love collaborating with like-minded organisations, creatives, and community groups. Got an idea? Want to explore a partnership? We'd love to hear from you—just get in touch.

Absolutely! We run private tours for schools, workplaces, community groups, and special events. Planning a team day out, an educational experience, or something entirely different? We'd love to help.

Get in touch at info@whipstours.com to talk about what would work for your group.